Restaurant Chatbots: What Are They, Their Use and Benefits

Whether your customer reserves a seat at the restaurant for dine-in, or looks for takeout, Chatbots keep your business running without a hitch. So how does this equate to a better experience for customers? Because when you can save money in some areas, you can invest in others. There’s never been a better time to actively invest in improving the customer experience your company offers. Today, customer experience is a major way that restaurants compete.

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Restaurant chatbots can automate almost the whole process of reservation. In our dataset.json we have already kept a list of responses for some of the intents, in case of these intents, we just randomly choose the responses from the list. Menu has to be hardcoded, since it is something specific to the restaurant, populate it with the food items the eatery would provide, their prices, etc.

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For example, chatbots can be integrated with Facebook Messenger to allow customers to book a table directly from Facebook. Food orders can be merged with the functions of food delivery chatbots, in order to supervise any step of the process, from checkout to the eventual delivery in the hand of your customers. Family restaurant owners can delegate the bot to manage their Facebook campaigns and save time a money.

  • Cosine Similarity is a metric used to measure how similar the documents (sentences/messages) are irrespective of their size.
  • You can also change this action for a different one if you like.
  • A chatbot for restaurants can perform these tasks on a website as well as through a messaging platform, such as Facebook Messenger.
  • Replacing servers with chatbots may reduce some of the joy that comes from human interaction in the restaurant.
  • It would result in a high probability that the family will choose your food instead of something else.
  • Users can use the chatbot to make the bookings, check the menu items availability and many more things.

This feature always makes customers happy because it shows a stronger sense of customer awareness, which makes them more likely to come back. Some customers might prefer to order at the table using a chatbot, rather than interacting with a waiter. This could be the case for people having private business meetings, or just a couple who don’t want to be disturbed!

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The bot can also offer friendly communication and quickly resolve the visitor’s queries, which can help you create a good user experience. Consequently, it may build a good relationship with that potential customer. You can prepare the customer service restaurant chatbot questions and answers your clients can choose.


And they affect how quickly customers can be given the support they need. Restaurant chatbots can be used by restaurants and the users both. Users can use the chatbot to make the bookings, check the menu items availability and many more things.

Hotel Reservations Chatbot

Chatbots for restaurants can be tricky to understand, and there are some common questions that often come up related to them. So, let’s go through some of the quick answers and make it all clear for you. The last action, by default, is to end the chat with a message asking if there’s anything else the bot can help your visitors with. The user can then choose a different question or a completely different category to get more information. They can also be transferred to your support agents by typing a question. You can change the last action to a subscription form, customer satisfaction survey, and more.

  • Another interesting example is The Marriot Hotel AI chatbot.
  • With an automated chat assistant, restaurants can take online orders, make personalised recommendations, and answer questions to build customer engagement.
  • To add a product to your order, display the current status, and start the process again, we’ve prepared a simple backend.
  • Once you get detailed lead information, you can reach out personally to seal the deal.
  • Payments are seamless, whether the customer is in the restaurant, or ordering remotely via its website or app.
  • The best way for restaurant owners to solve this problem is by implementing an online booking system for restaurants that efficiently handles all aspects of the reservation process.

Here is where the magic happens, and the order is handed to the backend. Follow the steps below to set up your webhook and replace the one in the template when you’re ready. Now you can enable interactive messages and also you can add your custom page after bot installation on Slack. New tool for non-developers- Our Flow Bot Builder helps users create their bot messaging flow with a graphical editor. In order to install and use the chatbot, A LINUX environment is required with python3 already installed.

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Communicate Enable new service channels and deliver a unified customer experience. Burger King’s chatbot for Messenger is probably the most famous example of the use of chatbots in the world of food and drink. Other reasons that can lead to the decision to use a chatbot instead of a human operator concern the trend that shows millennials prefer bots to humans in their digital interactions.

  • Restaurants can make the use of the chatbots to get the users feedback to make the brand image better.
  • In the long run, this can build trust in your website, delight clients, and gain customer loyalty to your restaurant.
  • A chatbot that can answer your customer’s inquiries anytime, anywhere, might keep that diner from going elsewhere.
  • If they try to call your restaurant and no one answers because they are so busy, they will feel frustrated (they’ve already had a negative experience), and you have potentially lost a customer.
  • Consider a customer who chooses to order food online instead of going outside.
  • If your restaurant is looking for an easy, fast and affordable way to set up a customised, fully-functional restaurant chatbot, explore Gupshup’s no-code platform here.

According to a Business Insider report, chatbots can save businesses up to 30 percent more, as compared to traditional customer service solutions. Another crucial way that those in the hospitality industry can utilise restaurant chatbots is for the purposes of delivering live customer support via a chat function. Again, this can be delivered via the restaurant website or social media channels, and it is also common for chatbots to be deployed on messaging apps as well. With a chatbot, restaurants can provide an end-to-end contactless dining experience to customers. Diners can access the itemised menu, view daily specials, offers and videos, place orders, and make payments – all without the need for human contact.

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Customers can use an automated chatbot to book a table or place an order at the restaurant. Through its user-friendly conversational interface, they can quickly select what they need, whether it’s for table service or takeaway. The restaurant can then process their order to minimise wait times, and even send automated updates about the delivery status. Chatbots offer 24/7 customer service, a much cheaper alternative to hiring 24/7 human support. The ability to have chatbot integration within social media messengers makes bots cost effective for even a small businesses. It is a one-time investment, rather than hiring a staff or agency.

Note – Due to the relevance, we’re only discussing AI powered chatbots and not robotic chatbots, as for a small business, the former technologies are most affordable and beneficial. To add a product to your order, display the current status, and start the process again, we’ve prepared a simple backend. Users publishing their bot for the first time will have to provide a valid cloud project ID.


Today you’re offering a fun chatbot that enriches their dining experience, but what about tomorrow? One of the most disruptive changes that the digital era has brought about is the possibility to stay connected with your customers night and day. This means that the delivery of any kind of promotions, offers, deals, or advertisements can happen at any time and with lightning speed. Appy Pie Chatbot builder offer Landing and Widget pages to design the chatbots for the users. Chatbots created using Appy Pie Chatbot builder builds chatbots that checks the location and time of chats and target the audience accordingly. Appy Pie Chatbot builder creates chatbots that initiate chat with the users and transfer them to live agents if they need further help.


Once you get detailed lead information, you can reach out personally to seal the deal. This follows wider trends, which have seen voice technology become more popular thanks to voice assistants like Siri, Alexa and Google Assistant. For customers, voice recognition technology can allow them to carry out tasks like booking a table, or making a food order, even if they are busy with other things. The easiest way to build a restaurant bot is to use a template provided by your chatbot vendor. This way, you have the background pre-built, and you only need to customize it to add your diner’s information.


Our study found that over 71% of chatbot restaurant prefer using chatbots when checking their order status. Also, about 62% of Gen Z would prefer using restaurant bots to order food rather than speaking to a human agent. You can use them to manage orders, increase sales, answer frequently asked questions, and much more. For restaurants, chatbots can be deployed at several places – website, social media, & in-restaurant app. The better option is to build a restaurant chatbot with a chatbot-building platform like Gupshup. This is not only cheaper than hiring an agency but the bot can be built and deployed much faster.


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